acon home logo

School Support and Training

Mediation and how can it help your school, parents, students and colleagues?

Mediation serves as a transformative tool for teachers, students, parents and the community within the school environment. For individuals, it provides a confidential and supportive space to address conflicts, fostering personal growth, improved communication, and a better understanding of conflict dynamics. This not only enhances an individual’s resilience and interpersonal skills but also contributes to a more balanced and harmonious life. On a broader scale, mediation cultivates a positive work atmosphere, aligning with the ethos of open communication and conflict resolution. It can empowers HR personnel with essential mediation skills, allowing them to guide discussions, uphold relationships, and transform conflicts into opportunities for positive change. This, in turn, fosters a united and empathetic workplace  and school culture, reducing tension, promoting collaboration, and contributing to the overall well-being and success of the organisation.

Andrea ONeill ACON conflict resolution Dublin Ireland

Everyones jouney is unique but I am here to guide you

Action Planning

Together, we’ll create a personalised roadmap for resolution, empowering you with practical steps towards a brighter future.

Enhancing Confidence

I’ll be with you every step, guiding you to regain confidence and assert yourself in challenging situations.

Finding a Balance

Let’s explore strategies to restore harmony amidst conflicts, helping you thrive in all areas of life. Mindset change.

Ongoing Support

Beyond resolution, I’ll provide continuous support, resources, and a listening ear for your long-term success.

School mediation & training

Andrea ONeill ACON conflict resolution Dublin Ireland

Who can benefit from our mediation & training?

Students, Teachers & Parents

School mediation serves as a valuable resource benefiting both teachers and the educational institution as a whole. From educators to students, individuals at all levels can acquire insights and skills to navigate conflicts effectively, fostering personal growth and a positive learning environment. Teachers benefit by developing enhanced communication skills, greater empathy, and the ability to collaboratively address issues, contributing to their professional development and job satisfaction.

For the school, the advantages are equally substantial. Teachers equipped with mediation skills can manage conflicts within classrooms, preserving relationships and maintaining a positive educational atmosphere. This leads to improved classroom dynamics, reduced disruptions, and a stronger, more resilient school culture. Furthermore, a school that invests in understanding conflict dynamics and trauma sensitivity fosters a supportive atmosphere, enhancing student and teacher well-being. This contributes to a school culture that attracts and retains top talent among both educators and students. In essence, school mediation benefits both individuals and the educational institution by promoting a harmonious, collaborative, and thriving learning environment.

Schools Programmes/skills development/training

Understanding Conflict for Teachers

Developing an understanding of conflict is invaluable for teachers, with this insight, teachers can effectively manage conflicts with students, fostering a positive classroom atmosphere that nurtures growth. Furthermore, understanding conflict dynamics with colleagues promotes harmonious teamwork, while addressing conflicts with parents cultivates open communication and strengthens partnerships. This comprehensive approach not only enhances the learning environment but also empowers teachers to shape a collaborative, supportive, and successful educational journey for all.

We will custom design the right programme for your school.

separating couples counselling and mediation Dublin

Understanding Conflict for Students

Empowering students with an understanding of conflict equips them with essential life skills. It enables them to communicate effectively, resolve differences, and navigate challenges constructively. By learning how to manage conflict, adolescents gain self-awareness, empathy, and the ability to build healthier relationships. This understanding fosters personal growth, enhances emotional intelligence, and prepares them for success in both their academic journey and future relationships.

separating couples counselling and mediation Dublin

Understanding Conflict for Parents

Taking a 360 degrees approach to understanding conflict within the environment of schools can foster a supportive community.. When parents understand conflict dynamics, they can engage in effective communication with teachers, collaborate on solutions, and create a unified approach to student development. This training empowers parents to navigate challenges constructively, promoting a harmonious partnership between home and school. Ultimately, it strengthens the educational experience for students, reinforcing a collaborative and nurturing environment for their growth.

separating couples counselling and mediation Dublin

Understanding Trauma

This programme is focused on understanding trauma in schools. Tailored for educators and staff, this program equips them with insights to recognise and empathise with students who may have experienced trauma. By fostering a trauma-sensitive environment, schools create safe and supportive spaces where students feel understood and valued. This training enhances empathy, communication, and resilience, contributing to a positive learning atmosphere that nurtures the well-being and success of students and staff.

separating couples counselling and mediation Dublin

My Approach


I make workplace mediation easy and accessible for you. We’ll have an initial consultation to explain the process and answer your questions. Then, we’ll schedule mediation sessions at a location and time that works best for you and your colleague, so you can participate comfortably.


I strive to create a safe and supportive environment so that everyone can speak openly. Together we will develop better communication and problem-solving skills. By finding common ground and working towards creative solutions, we’ll rebuild relationships and reduce stress.


I’ll be there for you every step of the way, providing ongoing support. I’ll help manage emotions, encourage respectful discussions, and ensure that everyone’s voice is heard. I will help you navigate the complexities and dynamics and help you find a resolution that benefits everyone.

Get in touch

I am here to help.  I have worked with many schools throughout |Ireland. Your story will most likely be one I have heard many times. The first positive step is raising your hand and asking for help.


Request a call back

Your questions answered

What is mediation, and how does it work in a school setting?

Mediation is a voluntary and confidential process where a neutral third party, known as a mediator, facilitates communication and negotiation between parties to resolve conflicts. In a school setting, mediation provides a structured framework for resolving disputes between students, teachers, and even parents, promoting understanding and restoring relationships.

How can mediation benefit students and teachers in schools?

Mediation benefits students and teachers by providing a safe space to address conflicts constructively. It empowers individuals to voice their concerns, fosters empathy and understanding, and promotes collaborative problem-solving skills. By resolving conflicts early and amicably, mediation contributes to a positive learning environment and enhances teacher-student relationships.

Who facilitates mediation sessions in schools, and what qualifications do they have?

Mediation sessions in schools are typically facilitated by trained mediators who may be educators, counselors, or external professionals with expertise in conflict resolution. These mediators undergo specialized training to ensure they possess the necessary skills and knowledge to facilitate productive discussions and guide parties toward mutually agreeable solutions.